Full Journey · Prototype
Entry · 1/17
Aging is hard. We can help.
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"My dad forgot what day it is"
"Mom keeps repeating herself"
"We just got an Alzheimer's diagnosis"
"I need help with my mobility"
Understanding your situation.
Reading what you've shared and finding the right way to help.
This usually takes just a moment
Golden's assessment

What you're describing. What we recommend.

Based on what you've shared — here's where to start.

Golden · just now
What you're describing — forgetting a family member's name, confusion, appearing scared — can be really alarming to witness. These symptoms could have several causes, some very treatable, so the most important next step is a thorough evaluation.

Here's what I'd recommend doing in the next 48 hours:
Schedule a cognitive evaluation
I can find geriatricians and neurologists near you that take his insurance
Review his current medications
Some medications can cause confusion — I can flag interactions to ask his doctor about
Connect with a care navigator
A real person who specializes in memory care can talk you through what you're seeing
Claude API — Tool UseBAA: Anthropic Enterprise
This response is generated by the Claude API with a caregiver-mode system prompt. In production, the agent also calls tool functions: specialist search (NexHealth), medication lookup, and care resource APIs simultaneously before composing the response.
Model: claude-sonnet-4Tool calls: 3 parallelAvg latency: ~2.1s
Coverage

One more thing. Add his insurance.

We'll verify coverage and filter every provider to in-network only — automatically.

Snap a photo of the insurance card and we'll fill in the details automatically.
Upload insurance card photo
Front and back · JPG, PNG, or PDF · Encrypted immediately
or enter manually
Veryfi OCR + Eligible APIBAA Required
Photo upload → Veryfi OCR extracts member ID, group number, payer name. Extracted data passed to Eligible API for real-time eligibility verification. Returns: coverage status, deductible, copay, in-network providers.
Veryfi: card-ocr endpointEligible: /coverage endpointResponse: ~1.8s
Insurance verified. Fantastic.
Aetna Medicare Advantage PPO · Robert Chen · Member since 2019 · Active coverage confirmed
Aetna Medicare Advantage
Robert Chen
W123456789
8675309
PPO
Jan 1, 2024
ServiceCoverageCopay / costPre-auth
Primary care visits Covered$0 copayNot required
Specialist visits Covered$45 copayNot required
Cognitive assessment Covered20% after deductibleRequired
Neurologist Covered$45 copayReferral needed
Home health aide Covered$0 (up to 60 days)Required
Dental (supplemental) Covered$1,000/yr benefitNot required
Vision Covered$150/yr allowanceNot required
Eligible API + Duos Benefits Engine
Coverage data from Eligible API. Benefits data (dental, vision allowances, supplemental) cross-referenced with Duos benefits database to surface unused entitlements. This is the handoff point to the Benefits Discovery screen.
Eligible: /coverage + /benefitsDuos: member benefits match
Coverage verified. Save your results.
Free account · saves his insurance, coverage & your progress
Free
Required
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Enter a valid email address
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or
Secured by Auth0 · HIPAA compliant
Auth0BAA Required
Auth0 tenant handles email/password + social login. MFA enforced for any user who adds health data. HIPAA BAA signed before any PHI is stored.
Auth flow: Auth0 Universal LoginMFA: TOTP or SMS
Wednesday, March 12

Good morning, Susan.

Caring for Robert Chen, 78 · Aetna MA PPO verified · 3 upcoming appointments

3
Upcoming appointments
5
Unused benefits
~$2,400 unclaimed
Insurance verified
4
Open tasks
Today's tasks
Tap to complete
Confirm Dr. Osei appointment for March 18Scheduling
Activate free Medicare rides benefitBenefits
Connect Mt. Sinai health recordsRecords
Review flagged medication interactionMedications
Upcoming
18Mar
Dr. Patricia Osei — Geriatric specialist
10:30 AM · Mt. Sinai Medical Center · In-network
Confirmed
24Mar
Cognitive assessment — NYU Langone Memory Center
2:00 PM · Awaiting insurance pre-auth
Pending
Robert has unused benefits. His plan. His money.
We found these because you added his insurance. All included in his Aetna MA plan — no extra cost.
$2,400
estimated annual value
Duos Benefits Navigation APIPartnership Agreement
Duos database of 100,000+ Medicare benefits, supplemental programs, and community resources. Input: member's plan ID + zip code + care situation. Output: matched, prioritized benefit list with activation instructions.
Duos: /member/benefits endpointInput: plan_id, zip, sdoh_flagsAlt: Findhelp.org API
Free rides to appointments
Up to 48 one-way trips per year to medical appointments, pharmacy, and adult day care. Door-to-door service.
$0 · 48 trips/year included
Dental coverage
$1,000 annual benefit for cleanings, fillings, and extractions. Robert hasn't used any of this year's allowance.
$1,000 remaining this year
SilverSneakers gym membership
Free membership at 15,000+ fitness locations nationwide. Includes group fitness classes.
Free · 3 locations within 2 miles
Healthy food benefit
$50/month OTC card for approved healthy foods at participating grocery stores.
$50/month · $600/year
Home safety modifications
Up to $500 for grab bars, ramp installation, bathroom modifications to prevent falls.
$500 allowance · unused
In-network · accepting patients

Book the right doctor. In-network. Today.

Filtered for Aetna Medicare Advantage · Geriatrics & Neurology near 10001.

NexHealth APIBAA + API Partnership
Provider list, availability, and booking via NexHealth. Filters applied: specialty=geriatrics/neurology, insurance=Aetna_MA_PPO, location=10001, accepting_new=true. Real-time slot availability from connected EHR systems.
NexHealth: /providers + /slots + /appointmentsEHR: Epic, Athena, Cerner
PO
Dr. Patricia Osei, MD
Geriatric psychiatry · Mt. Sinai Medical Center
In-network Accepting patients Memory care
4.9 ★
$45 copay
JW
Dr. James Whitfield, MD
Neurology · NYU Langone · Memory Center
In-network Alzheimer's specialist
4.7 ★
$45 copay
Appointment confirmed. You're all set.
Confirmed via NexHealth
Date & time
Tuesday, March 18 · 10:30 AM
Provider
Dr. Patricia Osei, MD — Geriatric psychiatry
Location
Mt. Sinai Medical Center · 1468 Madison Ave
Insurance
Aetna MA PPO · $45 copay · in-network
Transportation
Free ride booked · Medicare benefit · pickup 9:45 AM
NexHealth + Calendar MCP + Gmail MCP
NexHealth confirms booking. Calendar MCP creates event. Gmail MCP sends prep checklist. Transport webhook via Medicare ride benefit. All 3 run in parallel post-booking.
Parallel tool callsPost-booking automation
FHIR R4 · read-only · revoke anytime

Connect his records. Safe. Private. Yours.

Step 1
Why we need access
Step 2
Select health system
Step 3
Grant permission
Golden will be able to access:
Medical history and diagnoses
Medications and prescriptions
Lab results and vitals
Previous imaging and reports
Golden cannot share this data with third parties
Golden cannot modify your health records
Mt. Sinai Health System
Epic MyChart · New York, NY
Selected
NYU Langone Health
Epic MyChart · New York, NY
NewYork-Presbyterian
Epic MyChart · New York, NY
FHIR R4 / Health Gorilla or Particle HealthBAA Required
Patient-authorized FHIR R4 OAuth flow. Health aggregator handles cross-system connectivity. Patient or authorized representative completes OAuth in the health system's own login. Golden receives read-only FHIR token. Records pulled at query time, not stored long-term.
FHIR R4 (21st Century Cures Act)OAuth 2.0 patient authorizationNo PHI stored at rest
Records connected. Here's what we found.
Authorized via MyChart · FHIR R4

Mt. Sinai Health System · 12 records synced · read-only access

3 active prescriptions
Golden flagged a potential interaction to discuss with Dr. Osei.
No cognitive screening on record
A MoCA or MMSE should be requested at the upcoming appointment.
Annual wellness visit due
Medicare covers this 100% — no copay, no pre-auth required.
Start free · cancel anytime

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  • AI assessment & guidance
  • 3 conversations / month
  • Resource recommendations
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Care Pro
$49/mo
For families managing complex care situations.
  • Everything in Family
  • Multiple seniors
  • Priority support
  • Care manager access
  • Advanced health analytics
Stripe Billing + Stripe ConnectNo BAA (no PHI)
Stripe Billing handles subscription lifecycle. Stripe Connect enables marketplace vendor payouts. Golden stores only the Stripe Customer ID — never raw card data. Payment and health data are architecturally separated.
Stripe: /subscriptions + /checkoutWebhooks: payment.succeededConnect: platform fee + payout
Golden picks for Robert

Equipment he needs. Curated. Covered. Delivered.

Selected for Robert's situation · Medicare reimbursement flagged automatically.

All Mobility aids Bathroom safety Fall prevention Stair & lifts Beds & mattresses Books Services
Mobility · Golden picks
Drive Medical Rollator Walker with Seat
$89
4.8 · 2,341 reviews · Free shipping
Golden: Robert's records show a fall-risk assessment — this style of walker is recommended by his PT notes.
Bathroom safety
Moen Home Care 42" Grab Bar — Brushed Nickel
$64
4.9 · 891 reviews · Install available
Golden: His Medicare benefit covers $500 for home-safety mods — this may be eligible for reimbursement.
Bathroom safety
Drive Medical Tub Transfer Bench
$52
4.7 · 1,204 reviews · HSA/FSA eligible
Books · Dementia & memory
The 36-Hour Day: A Family Guide to Caring for People with Alzheimer's
$16
4.9 · 8,201 reviews
Golden: The most-recommended book by care navigators for families in your situation.
Mobility · Lift chairs
Pride Mobility LC-105 Infinite-Position Lift Chair
$899
4.6 · 342 reviews · Medicare up to 80%
Safety · Medical alert
Medical Guardian MGHome Cellular Alert System
$37/mo
4.5 · 623 reviews · No annual contract
Surfaced by Golden

Know more. Worry less.

Videos, articles, podcast · picked for Robert's situation based on what you've shared.

Video · Memory & cognition
What the first year after a dementia diagnosis really looks like
Podcast · Episode 42
Navigating the healthcare system as a caregiver: what no one tells you
Article · Caregiver essentials
How to have the difficult conversation about driving with an aging parent
Guide · Aging in place
The complete room-by-room home safety checklist for seniors
Senior mode

Hello. We're glad you reached out.

"I need help with my mobility"

Golden is here to help you find the right support. We'll take it one step at a time, together — no rushing.

Or — I'm actually a caregiver
Tuesday morning

Good morning, Dorothy.

You have one appointment this week. I'm here whenever you need me.

Accessibility — Senior Mode
Senior screens meet WCAG 2.1 AAA: body text 18–19px, line-height 1.75, touch targets 56px min, status indicators use icon + color + label (never color alone). Large, calm, unhurried.
Contrast: AAA throughoutTouch targets: 56px+Body text: 18–19px
My appointments
My medications
Get a ride
Family updates
Hi Dorothy! I noticed you mentioned trouble with mobility. Would you like me to look into some options that might help? I can check what your insurance covers.
Yes, that would be helpful. My knee has been bothering me.
I understand. Your Medicare Advantage plan covers physical therapy visits at $0 copay, and there are 3 physical therapists within a mile of your home. Would you like me to find a good time for an appointment?
CMS NPI & AZ Dept of Health · live data

Every provider in Arizona. Real data. Right now.

Licensed providers · 11 categories · geocoded.

All categories Neurology & memory Behavioral health Physical therapy Occupational therapy Assisted living Home health Hospice Skilled nursing Rehab hospital Dietitian Nutritionist
Ask Golden
Ask Golden anything
Try asking
What should I bring to the cognitive eval?
How do I talk to Dad about driving?
What other benefits is he missing?